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Troubleshooting
Error messages
This section lists common error messages that may appear on your monitor.
These messages often indicate procedural errors such as an incorrect keystroke
or a write-protected diskette. Some messages, however, may indicate a
problem that requires you to consult the troubleshooting section of this
manual.
Error Message Solutions
Access denied. Try saving to a new file or diskette.
Move the write-protection tab over the hole on
the back of the diskette.
Bad command or file
name.
Make certain you entered the right command.
Verify the specified drive, then try it again.
If you are trying to exit MS-DOS to return to
Windows, type
exit
,
then press
E
NTER
.
Base memory [xxx]
expansion.
This is an informational message only. No
action is required.
Checking RAM on disk
controller.
Your BIOS configuration is incorrect. Enter the
BIOS Setup utility, then verify the parameter
values.
CD-ROM is not
recognized.
See “The CD/DVD drive is not recognized by
the system” on page 87 for a possible
solution.
Data error. Run ScanDisk on the reported disk.
Decreasing available
memory.
Your BIOS configuration is incorrect. Enter the
BIOS Setup utility, then verify the parameter
values.
Diskette drive is not
recognized.
See “The diskette drive is not recognized by
the system” on page 92 for a possible
solution.
Diskette drive 0 seek to
track 0 failed.
Enter the BIOS Setup utility, then verify the
diskette drive parameters.
Check the diskette drive cables. Make sure
that Pin 1 on the cable aligns with Pin 1 on
the connector.
05030.book Page 100 Monday, November 22, 1999 8:23 AM