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Chapter 6: Troubleshooting
www.gateway.com
Safety guidelines
While troubleshooting your NAS, follow these safety guidelines:
■ Never remove the top cover while your NAS is turned on and while the
network cable and the power cords are connected.
■ Make sure that you are grounded correctly before opening the NAS. For
more information about preventing damage from static electricity, see
“Preventing static electricity discharge” on page 34.
■ After you complete any maintenance task where you have to remove the
top cover, make sure that you close the case and reconnect all cables before
you restart your NAS.
Warning To avoid bodily injury, do not attempt to troubleshoot your
NAS problem if:
■
The power cords or plugs are damaged
■
Liquid has been spilled into your NAS
■
Your NAS was dropped
■
The case was damaged
Instead, unplug your NAS and contact a qualified computer
technician. If your NAS was damaged during shipment
from Gateway, contact Gateway Technical Support. For
more information, see “Telephone support” on page 72.