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Troubleshooting steps
www.gateway.com
Troubleshooting steps
The NAS does not work.
■ Make sure that the power button on the front panel is turned on.
■ Make sure that the power cable is connected correctly.
■ Turn off the NAS by pressing the power button, then restart the NAS.
During the startup procedure, the NAS checks the file system. The length
of this check varies depending on the amount of data on the NAS (in some
extreme cases, it can take as long as two hours).
The NAS cannot be accessed from a browser.
■ Make sure that the network cable is connected correctly.
■ Make sure that the LINK LED and ACT LED are lit.
■ Make sure that the IP address entered on the browser is correct.
■ Make sure that no other networked device is using the same IP address as
the NAS.
■ Make sure that the network cable is not damaged.
■ Make sure that there is no problem with the connection between the
network hub and the computer, NAS, or hub connectors.
NAS cannot read the CD information.
■ Make sure that you are using the correct type of disc.
■ Make sure the CD is correctly inserted in the drive.
■ Make sure that the CD is clean and is not scratched.
A new peripheral is not working correctly.
■ Make sure that the cables for the new peripheral are firmly connected and
that the pins are not bent.
■ See the documentation that came with the new peripheral to see if any
device drivers need to be installed.
■ Make sure that the network status indicator lights up.
■ Check the cabling and network equipment for the correct connection.
■ Reinstall the network drivers.