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Chapter 1 • Installing Quality Center Synchronizer
24
Installing the Quality Center Synchronizer Client
After you install the Synchronizer server, you can install the Synchronizer
client.
Note: If you have been working with a previous version of the
Quality Center Synchronizer client, it is detected and uninstalled as part of
the installation process.
To install the Quality Center Synchronizer client:
1 Open the Quality Center Synchronizer Add-in page. For more information
on opening the Quality Center Synchronizer Add-in page, see “Installing
the Synchronizer Server” on page 16.
2 Click the Download Quality Center Synchronizer Client link.
Installation of the
Quality Center
Synchronizer service does
not complete successfully.
Run the following files located in the
<Quality Center Synchronizer installation
directory>\bin directory:
1 To uninstall any previous version of the service,
run stop_and_remove_synchronizer_service.bat.
2 To install the service, run
sync_service_install.bat.
Upgrade of the
Quality Center
Synchronizer database does
not complete successfully.
Resolve any problem that caused the upgrade to
fail. Then run the following files located in the
<Quality Center Synchronizer installation
directory>\bin directory:
1 To restore the Quality Center Synchronizer
database to it’s previous state, run
run_recovery_tool.bat.
2 To rerun the server configuration, run
run_config_tool.bat.
Problem Suggested Solution