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Chapter 4: Problem Solving 97
Troubleshooting Flowchart for
Macintosh Users
1
Can you print from a software application?
YES
Go to step
2
.
Print a short document from a
software application.
The Macintosh
computer is not
communicating
with the printer.
Auto Setup
did not
automatically
set up the
printer.
The printer
driver icon
does not
appear in the
Chooser.
Make sure the printer’s control panel displays
READY
(page 91).
Make sure the correct printer driver is selected in the
Chooser. (There will be a printer icon beside the name.)
If the printer resides on a network with multiple zones,
make sure the correct zone is selected in the AppleTalk
Zones box in the Chooser.
Make sure the correct printer has been chosen in the
Chooser by printing a configuration page (page 101).
Make sure the name of the printer displayed on the
configuration page matches the printer in the Chooser.
Make sure AppleTalk is active. (Select this in the
Chooser.)
Make sure the computer and printer are on the same
network. From Control Panels in the Apple menu, select
the Network (or the AppleTalk) control panel and then
choose the correct network (for example, LocalTalk or
EtherTalk).
Set up the printer
manually by
selecting
Configure.
Reinstall the
printer software.
(See the getting
started guide
.)
Select an
alternate PPD
(page 99).
The PPD might
have been
renamed. If so,
select the
renamed PPD
(page 99).
Make sure the
LaserWriter
Chooser
extension
resides in the
Extensions
folder. If it is not
present
anywhere on
your system,
then obtain the
Macintosh
LaserWriter
driver from
Apple.
NO