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84 Chapter 4: Problem Solving
EN
13.x PAPER JAM
[LOCATION]
Remove jammed paper from the specified location (page 72).
Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor
might be stuck or broken. Contact an HP-authorized service or
support provider. (See the HP Support pages at the front of this user’s
guide.)
20 INSUFFICIENT
MEMORY
alternates with
PRESS GO TO
CONTINUE
The printer received more data than can fit in its available memory.
You might have tried to transfer too many macros, soft fonts, or
complex graphics.
Press
[Go]
to print the transferred data (some data might be lost),
then simplify the print job or install additional memory (page C-1).
21 PAGE TOO
COMPLEX
alternates with
PRESS GO TO
CONTINUE
The data (dense text, rules, raster or vector graphics) sent to the
printer was too complex.
Press
[Go]
to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in
the printer control panel, set
PAGE PROTECT=ON
, print the job, and
then return
PAGE PROTECT=AUTO
. (For more information, see
page B-12.) Do not leave
PAGE PROTECT=ON
; it might degrade
performance.
If this message appears often, simplify the print job.
22 EIO x
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
Too much data was sent to the EIO card in the specified slot (
x
). An
improper communications protocol may be in use.
Press
[Go]
to clear the message. (Data will be lost.)
Check the host configuration. If this message persists, contact an
HP-authorized service or support provider. (See the HP Support
pages at the front of this user’s guide.)
22 PARALLEL I/O
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality
cable (page 9). (Some non-HP parallel cables might be missing pin
connections, or might otherwise not conform to the IEEE-1284
specification.)
This error can occur if the driver you are using is not IEEE-1284
compliant. For best results, use an HP driver that came with the printer
(page 15).
Press
[Go]
to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)
Printer Messages (Continued)
Message Explanation or Recommended Action