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Error codes
Follow the displayed instructions and, if applicable, video to resolve an error.
Error Type Description
ADF empty No document was detected in the document feeder.
Automatic calibration failed A hardware failure occurred when the product attempted to calibrate prior to scanning.
Communication failed A communication failure occurred between the firmware and the product.
Fan failed The product's fan failed.
Hardware error A hardware error occurred.
Hatch open The hatch on the document feeder is open or not securely latched.
Lamp failed The product lamp failed.
Mispick The product has detected a document feeder page mispick (for example, no pages fed
through the product).
Multi-pick The product has detected a multiple-page feed error.
Multi-pick sensor failed The product's multi-pick paper sensor has failed.
Paper jam The product has detected a document feeder paper jam.
78 Chapter 8 Solve problems