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Initialization or hardware problems
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Check the Ethernet connection
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Check the power connection
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Reset the product
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The product has stopped working correctly
Check the Ethernet connection
1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet
jack, or Ethernet switch.
2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a
different port on the router or switch.
3. Verify that the network link speed indicator shows that the network is connected at 10, 100, or
1000 Mbps. The LED corresponding to the link speed should be lit.
4. Press the Power button, touch the Restart option, and then touch the OK button.
Check the power connection
1. Ensure that the power cable is securely connected between the product and the power supply,
that the power supply cable is securely connected between the power supply and a power outlet
or surge protector, and that the product is turned on (the Power switch is in the on position, and
the Power button is on).
2. Verify that the green LED on the power supply case is on.
If the problem persists after verifying the above items, follow these steps:
1. Press the Power button, touch the Shutdown Now option, touch the OK button, and then
disconnect the power cable.
2. Wait 30 seconds.
3. Reconnect the power cable, and then press the Power button.
Initialization or hardware problems 85