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Warranty Information
G-2 DMX400/430 Operator’s Manual
Warranty Service Procedures
If a defect should occur during the warranty period, the defective
unit shall be returned, freight and insurance prepaid, in the original
shipping containers, to Datamax at: 4724 Parkway Commerce
Blvd., Orlando, Florida, 32808. A Return Material Authorization
(RMA) number must be issued before the product can be returned.
To open an RMA please call Datamax Customer Service Support
Department at (407) 523-5540. Please include your RMA number
on the outside of the box and on the shipping document. Include a
contact name, action desired, a detailed description of the
problem(s), and examples when possible with the defective unit.
Datamax shall not be responsible for any loss or damages incurred
in shipping. Any warranty work to be performed by Datamax shall
be subject to Datamax’s confirmation that such product meets
Datamax warranty. In the event of a defect covered by its warranty,
Datamax will return the repaired or replaced product to the
Purchaser at Datamax’s cost.
With respect to a defect in Hardware covered by the warranty, the
warranty shall continue in effect until the end of the original
warranty period, or for sixty (60) days after the repair or
replacement, whichever is later.
General Warranty Provisions
Datamax makes no warranty as to the design, capability, capacity or
suitability of any of its hardware, supplies, or software.
Software is licensed on an “as is” basis without warranty. Except
and to the extent expressly provided in this warranty and in lieu of
all other warranties, there are no warranties, expressed or implied,
including, but not limited to, any warranties of merchantability or
fitness for a particular purpose.
Purchaser shall be solely responsible for the selection, use,
efficiency and suitability of Datamax’s products.