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Troubleshooting
72 DMX 400/430 Operator’s Manual
The ribbon does not advance
• The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.
• A bad ribbon/paper combination is resulting in an
insufficient amount of friction between paper and ribbon.
Ensure that the correct type of ribbon is being used.
Skips every other label
• The label is formatted too close to the top edge of the form.
Leave white space equal to 8-dot rows at the top of the
label, approx. .02" (.5 mm).
• Check operation of the Top-of-Form Sensor.
Unable to print in rotation 4
• The characters are formatted outside the dimensions of the
label. Check that the row/column values provide enough
room for the height of the characters or bar code to be
printed.
Prints light on the right side of the label
• The Printhead is adjusted for thick media or cardstock.
• The Printhead is not properly aligned, call for service.