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If copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from the hard drive.
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Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A DVD or BD playing in Windows Media Player produces
no sound or display
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available
from the HP website at
http://www.hp.com.
A device driver must be reinstalled
1. Remove any discs from the optical drive.
2. Select Start > Control Panel > System and Security.
3. In the System area, click Device Manager.
4. In the Device Manager window, click the arrow next to the type of driver you want to uninstall and
reinstall (for example, DVD/CD ROMs, Modems, and so on).
5. Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.
6. In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans the system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.
7. Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
8. Try running the program again.
If uninstalling and reinstalling the device drivers does not correct the problem, you might need to update
your drivers using the procedures in the following sections.
Obtaining the latest HP device drivers
1. Open a web browser, go to http://www.hp.com/support, and then select your country or region.
2. Click the option for software and driver downloads, type the computer model number in the search
box, and then press the enter key.
3. Click your specific product from the models listed.
4. Click the Windows 7 operating system.
5. When the list of drivers is displayed, click an updated driver to open a window containing additional
information.
6. Click Install now to install the updated driver without downloading the file.
– or –
Click Download only to save the file to the computer. When prompted, click Save and then select
a storage location on the hard drive.
96 Chapter 14 Troubleshooting