Filter
Top Products
Approximate replacement intervals for supplies for the hp color LaserJet 3500
series printer ...................................................................................................................106
Approximate replacement intervals for supplies for the hp color LaserJet 3700
series printer ...................................................................................................................106
Checking the print cartridge life ......................................................................................107
Print cartridge storage ....................................................................................................108
HP print cartridges ..........................................................................................................108
Non-hp print cartridges ...................................................................................................108
Print cartridge authentication ..........................................................................................109
HP fraud hotline ..............................................................................................................109
Replacing supplies and parts ................................................................................................110
Locating supplies and parts ............................................................................................110
Supply replacement guidelines ......................................................................................110
Changing print cartridges ...............................................................................................110
Replacing the transfer kit ................................................................................................113
Replacing the fuser and pickup roller .............................................................................117
Cleaning the printer ...............................................................................................................127
To clean the printer using the printer control panel ........................................................127
Configuring e-mail alerts .......................................................................................................128
8 Problemsolving
Basic troubleshooting checklist .............................................................................................130
Factors affecting printer performance ............................................................................130
Control panel message types ...............................................................................................131
Status messages ............................................................................................................131
Warning messages .........................................................................................................131
Error messages ..............................................................................................................131
Critical error messages ...................................................................................................131
Control panel messages .......................................................................................................132
Paper jams ............................................................................................................................151
Paper jam recovery ........................................................................................................151
Common causes of paper jams ............................................................................................153
Clearing paper jams ..............................................................................................................156
Jam in Tray 1 ..................................................................................................................156
Jam in Tray 2 or Tray 3 ..................................................................................................158
Jam inside the upper rear door ......................................................................................160
Jam inside the fuser area ...............................................................................................163
Jam inside the lower rear door (rear output bin) ............................................................168
Jam inside the front door ................................................................................................169
Jam in the duplexer ........................................................................................................171
Paper handling problems ......................................................................................................173
Troubleshooting information pages .......................................................................................180
Paper path test page ......................................................................................................180
Registration page ...........................................................................................................180
Event log .........................................................................................................................181
Printer response problems ....................................................................................................182
Printer control panel problems ..............................................................................................186
Color printing problems .........................................................................................................187
Incorrect printer output ..........................................................................................................189
Guidelines for printing with different fonts ......................................................................190
Software application problems ..............................................................................................191
Print quality troubleshooting ..................................................................................................192
Print quality problems associated with paper .................................................................192
Overhead transparency defects .....................................................................................192
Print quality problems associated with the environment ................................................193
viii ENWW