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Control panel message Description Recommended action
10.92.YYSUPPLY
MEMORY ERROR
For help press ?
The printer cannot read or write to at
least one print cartridge memory tag, or
at least one memory tag is missing.
1. Open and close the front door.
2. If the error persists, contact
HP Support.
10.XX.YY
UNAUTHORIZED SUPPLY
alternates with
For help press ?
A new supply has been installed that is
not made by HP. This message is
displayed until an HP supply is installed
or
is pressed.
If you believe you purchased an
HP supply, please call the HP fraud
hotline at 1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies are not covered
under HP warranty.
To continue printing, press
. The first
pending print job will be cancelled.
10.92.YY CARTRIDGES
NOT ENGAGED
alternates with
Open and close
front door.
The cartridges are not engaged. Open and close the front door to fully
engage the cartridges.
13.XX.YY FUSER JAM
LOWER REAR DOOR
alternates with
For help press ?
There is a jam inside the lower rear door
(rear output bin) behind the fuser.
If the printer is unable to clear the jam
automatically, see
Clearing paper jams.
or
Press
for help.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM INSIDE
FRONT DOOR
alternates with
For help press ?
There is a jam inside the front door.
Press for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
Note
If Jam Recovery: OFF some pages will
not be reprinted. Re-send the missing
pages.
13.XX.YY JAM INSIDE
FRONT DOOR
alternates with
REMOVE INCOMPATIBLE
TRANSPARENCIES
There is a jam inside the front door
caused by incompatible transparencies.
Press for help.
or
See
Clearing paper jams for more
information.
If the message persists after clearing all
pages and exiting Help, contact HP
Support.
ENWW Control panel messages 143