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Control panel message Description Recommended action
13.XX.YY JAM
REMOVE TRAY 2
alternates with
For help press ?
There is a jam in the duplex path. For the HP Color LaserJet 3700dn and
3700dtn printer models only.
Press
for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
Note
If Jam Recovery: OFF some pages will
not be reprinted. Re-send the missing
pages.
13.XX.YY JAM INSIDE
LOWER REAR DOOR
alternates with
Clear jam then press
A page is jammed in the lower rear door
(rear output bin).
Press for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM INSIDE
UPPER REAR DOOR
alternates with
Clear jam then press
There is a jam inside the upper rear door,
the upper rear door was opened during
printing, or the door has been left open
and a print job was sent to the printer.
Close the upper rear door. Press for
help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM IN
TRAY 1
alternates with
For help press ?
Clear jam then press
A page is jammed in the multipurpose
tray.
Press for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
Note
If Jam Recovery: OFF some pages will
not be reprinted. Re-send the missing
pages.
144 Chapter 8 Problemsolving ENWW