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Software application problems
The following table lists common software application problems and suggested solutions for
resolving them.
Software application problems
Issue Cause Solution
Unable to change system
selections through software
System software changes are
locked out by the printer control
panel.
Contact the network
administrator.
The software application does
not support system changes.
See the software application
documentation.
The correct printer driver is not
loaded.
Load the correct printer driver.
The correct application driver is
not loaded.
Load the correct application
driver.
Unable to select a font from the
software
The font is not available to the
software application.
See the software application
documentation.
Unable to select colors from the
software
The software application does
not support color.
See the documentation for the
software application.
Color mode is not selected in
the software application or
printer driver.
Select Color mode instead of
Grayscale or Monochrome
mode.
The correct printer driver is not
loaded.
Load the correct printer driver.
Printer driver does not
recognize Tray 3 or the duplex
printing accessory
The printer driver has not been
configured to recognize Tray 3
or the duplex printing
accessory.
See the printer driver's online
Help for instructions on how to
configure the driver to recognize
printer accessories.
The accessory may not be
installed.
Verify that the accessory is
properly installed.
ENWW Software application problems 191