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Issue Cause Solution
Printer is on but is not receiving
data
The printer Ready indicator light
is not lit.
Press S
TOP
to return the printer
to the Ready state.
The front door is not closed
properly.
Close the front door firmly.
A printer message other than
Ready appears on the printer
control panel.
See Control panel messages.
The interface cable is not
correct for this configuration.
Select the correct interface
cable for your configuration.
See
Parallel configuration (hp
color LaserJet 3700 series
printer only) or Enhanced I/O
(EIO) configuration (hp color
LaserJet 3700 series printer
only).
The interface cable is not
securely connected to both the
printer and the computer.
Disconnect and reconnect the
interface cable.
The printer is not configured
correctly.
See Changing printer control
panel configuration settings for
configuration information.
The interface configurations
shown on the printer
configuration page do not match
the configurations on the host
computer.
Configure the printer to match
the computer configuration.
The computer is not working
properly.
Try using an application that
you know works properly to
check the computer, or, if
connected via the parallel port,
in DOS, type Dir>Prn at the
DOS command prompt.
The computer port that the
printer is connected to is not
configured or is not working
properly.
Run another peripheral
connected to this port to verify
that the port is working properly.
The printer has not been
correctly named for the network
or Macintosh.
For Macintosh, use the
appropriate utility to name the
printer on the network. From the
Chooser, select the AppleTalk
zone and the printer.
184 Chapter 8 Problemsolving ENWW