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Incorrect printer output
The following table lists common printer output problems and suggested solutions for
resolving them.
Incorrect printer output
Issue Cause Solution
Incorrect fonts are printed The font has not been correctly
selected in the software
application.
Re-select the font in the
software application.
The font is not available to the
printer.
Download the font to the printer
or use another font. (In
Windows, the driver does this
automatically.)
The correct printer driver is not
selected.
Select the correct printer driver.
Unable to print all characters in
a symbol set
The correct font is not selected. Select the correct font.
The correct symbol set is not
selected.
Select the correct symbol set.
The selected character or
symbol is not supported by the
software application.
Use a font that supports the
selected character or symbol.
Drifting text between printouts Your software application is not
resetting the printer to the top of
the page.
See the documentation for the
software or the PCL/PJL
Technical Reference Package
for specific information.
Erratic, missing characters or
interrupted printout
The interface cable is of poor
quality.
Try using a different, higher
quality IEEE-compliant cable.
Parallel cables can be no longer
than 10 meters (30 feet).
The interface cable is loose. Disconnect and reconnect the
interface cable.
The interface cable is damaged
or bad.
Try using a different interface
cable.
The power cable is loose. Disconnect and reconnect the
power cable.
You are attempting to print a
PCL job with the printer
configured for PostScript
Emulation.
From the printer control panel,
select the correct printer
personality, and then resend the
print job.
You are attempting to print a
PostScript job with the printer
configured for PCL.
From the printer control panel,
select the correct printer
personality, and then resend the
print job.
ENWW Incorrect printer output 189