Filter
Top Products
Control panel message Description Recommended action
13.XX.YY JAM IN
TRAY 1
Clear jam then
press
alternates with
13.XX.YY JAM IN
TRAY 1
For help press
A page is jammed in the multi-purpose
tray.
1.
Press
for detailed information
about clearing the jam.
2. Press
and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
support/clj5550.
13.XX.YY JAM IN
TRAY X
For help press
A page is jammed in Tray 2, 3, 4, or 5, or
in multiple trays.
1.
Press
for detailed information
about clearing the jam.
2. Press
and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
support/clj5550.
13.XX.YY MULTIPLE
JAMS IN DUPLEX PATH
For help press
There is a jam in the duplex path. 1.
Press
for detailed information
about clearing the jam.
2. Press
and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
support/clj5550.
13.XX.YY MULTIPLE
JAMS IN PAPER PATH
For help press
There are multiple jams in the paper path. 1.
Press
for detailed information
about clearing the jam.
2. Press
and to step through the
instructions.
3. If the message persists after
clearing all pages, contact
HP Support at http://www.hp.com/
support/clj5550.
20 INSUFFICIENT MEMORY
For help press
alternates with
20 INSUFFICIENT MEMORY
To continue press
The printer has received more data from
the computer than fits in available
memory.
1. Press to continue printing.
Note
A loss of data will occur.
2. Reduce the complexity of the print
job to avoid this error in the future.
3. Adding memory to the printer may
allow printing of more complex
pages.
Control panel messages (continued)
156 Chapter 8 Problemsolving ENWW