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Step
number
Verification step Possible problems Solutions
4 Does the device copy?
Poor copy quality from the ADF. 1. If the print quality from the internal tests
and the copy from the flatbed were
acceptable, clean the ADF scanning
strip. See
Clean the scanner glass.
2. If the ADF is damaged, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in
the device box.
Media does not move smoothly through the
ADF path.
1. Make sure that the media
HP specifications. See
Media
considerations.
2. Clean the ADF roller and separation
pad. See
Clean the ADF .
3. If the problem persists, replace the
ADF roller. Contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the device
box..
4. If the problem persists, replace the
ADF. Contact HP Customer Care.
See
HP Customer Care or the support
flyer that came in the device box.
Poor copy quality from the flatbed. 1. If the print quality from the internal tests
and the copy from the ADF were
acceptable, clean the flatbed glass.
See
Clean the scanner glass.
2. If, after performing the maintenance,
the problem persists, see
Solve copy
problems.
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer
that came in the device box.
5 Does the device send a fax? The telephone line is not operational or the
device is not plugged into the telephone line.
Verify that the device is plugged into a
telephone line that operates correctly.
The telephone cord is faulty or is plugged into
the wrong connector.
1. Verify that the device is connected to
an analog fax line.
2. Try plugging the telephone cord into
the other connector.
3. Try a new telephone cord.
The fax number is incorrect or incomplete.. Check the fax number and re-enter the
correct and complete fax number.
The device fax settings are set incorrectly. Review the device fax settings. See the
HP LaserJet Analog Fax Accessory 300
User Guide.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the support
flyer that came in the device box.
Sent fax is incomplete or of poor quality. See Solve fax problems.
148 Chapter 11 Problem solving ENWW