Filter
Top Products
Step
number
Verification step Possible problems Solutions
6 Does the device receive a
fax?
Too many telephone devices are plugged in,
or telephone devices are not connected in the
correct order.
Make sure that the device is the only device
on the telephone line and try again to
receive the fax.
The telephone cord does not meet
specifications.
Verify that the device is connected to an
analog fax line.
The device fax settings are set incorrectly. Review the device fax settings. See Solve
fax problems
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer
that came in the device box.
7 Does the device print from
the computer?
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is faulty or is not connected
correctly.
Try using another cable, or reconnect the
cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to the USB port. Disconnect the other devices and try again
to print.
There is a port driver problem in Microsoft
Windows.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer
that came in the device box.
ENWW Problem-solving flowchart 149