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The device prints, but the text is wrong, garbled, or incomplete.
Cause Solution
The wrong driver was selected in the software. Check the software device selection menu to make sure that
an HP LaserJet M3027/M3035 device is selected.
The software program is malfunctioning. Try printing a job from another program.
The device does not respond when you select Print in the software.
Cause Solution
The device is out of media. Add media.
The device might be in the manual-feed mode. Change the device from manual-feed mode.
The cable between the computer and the device is not
connected correctly.
Disconnect and reconnect the cable.
The device cable is defective. If possible, attach the cable to another computer and print a
job that you know works. You might also try using a different
cable.
The wrong device was selected in the software. Check the software device selection menu to make sure that
an HP LaserJet M3027/M3035 device is selected.
The device might have a jam. Clear any jams, paying careful attention to the duplexer area
(if your model has a duplexer). See
Clear jams.
Verify that the packing tape, cardboard, and plastic shipping
locks have been removed from the device.
Verify that you are using supported media. See
Select print
media.
Verify that the media is loaded correctly. See
Load media.
The software for the device is not configured for the device
port.
Check the software device selection menu to make sure that
it is using the correct port. If the computer has more than one
port, make sure that the device is attached to the correct one.
The device is on a network and is not receiving a signal. Check cable connections. Reinstall the printing software. Print
a job that you know works.
Print a configuration page and verify that the IP address is
correct.
Clear any stopped jobs from the print queue.
The device is not receiving power. If no lights are on, check the power cord connections. Check
the power switch. Check the power source.
The device is malfunctioning. Check the control-panel display for messages and lights to
determine if the device is indicating an error. Note any
message and see
Control-panel messages.
152 Chapter 11 Problem solving ENWW