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Control-panel messages
Table 11-1 Control-panel messages
Control panel message Description Recommended action
10.32.00 - Unauthorized Supply A supply has been installed that does not
pass the authentication test for genuine HP
supplies.
If you believe you purchased a genuine HP
supply, visit us at
www.hp.com/go/
anticounterfeit. Any repair required as a result
of using non-HP supplies or unauthorized
supplies are not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
To continue printing, touch OK.
10.XX.YY Supply memory error The device cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.
Reinstall the print cartridge, or install a new
HP print cartridge.
11.XX - Internal clock error To continue
touch OK
The device real time clock has experienced
an error.
Whenever the device is turned off and then
turned on again, set the time and date at the
control panel. See
Time/Scheduling menu.
If the error persists, you might need to replace
the formatter.
13.XX.YY - Jam in Tray 1 Media is jammed in tray 1. Remove the jammed media from tray 1.
Follow the instructions in the onscreen dialog
box, or see
Clear jams from the input-tray
areas.
13.XX.YY - Jam in Tray X Clear jam then
touch OK
Media is jammed in the specified tray. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the input-tray
areas.
13.XX.YY - Jam inside duplexer Media is jammed in the duplexer. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the duplexer.
13.XX.YY - Jam inside front door Remove
print cartridge
Media is jammed in print-cartridge area Follow the instructions in the onscreen dialog
box, or see
Clear jams.
13.XX.YY - Jam inside rear bin Media is jammed in the output bin. Open the rear output bin and gently remove
the jammed media. Follow the instructions in
the onscreen dialog box, or see
Clear jams
from the output-bin areas.
13.XX.YY - Paper wrapped around fuser A jam has occurred because paper has
wrapped around the fuser.
Follow the instructions in the onscreen dialog
box.
20 Insufficient memory To continue touch
OK
The device received more data than can fit in
the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
Touch OK to print the transferred data (some
data might be lost), and then simplify the print
job or install additional memory.
21 Page too complex To continue touch
OK
The page formatting process was not fast
enough for the device.
Touch OK to print the transferred data. (Some
data might be lost.) If this message appears
often, simplify the print job.
22 EIO <X> buffer overflow To continue
touch OK
Too much data was sent to the EIO card in
the specified slot (X). An incorrect
communications protocol might be in use.
Touch OK to print the transferred data. (Some
data might be lost.)
Check the host configuration. If this message
persists, contact an HP-authorized service or
support provider. (See the HP support flyer,
154 Chapter 11 Problem solving ENWW