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Solve general device problems
Device selects media from the wrong tray.
Cause Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found
on the Page Setup menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to change
the priority of the tray.
The configured size does not match the size of the media that
is loaded in the tray.
Through the control panel, change the configured size to
match the size of the media that is loaded in the tray.
Device does not pull paper from tray.
Cause
Solution
The tray is empty. Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see Load media.
For tray 2 and tray 3, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift plate
from rising.
Paper curls when it exits the device.
Cause Solution
The paper curls when it exits to the top output bin. Open the rear output bin to allow the paper to exit in a straight
path through the device.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. See
Select the correct fuser mode.
150 Chapter 11 Problem solving ENWW