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HP Customer Care
Online Services
For 24-hour access to updated HP device-specific software, product information, and support
information through an Internet connection, go to the Web site:
www.hp.com/support/LJM3027mfp or
www.hp.com/support/LJM3035mfp.
Go to
www.hp.com/support/net_printing for information about the HP Jetdirect external print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop
computing and printing products. Go to
instantsupport.hp.com.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the device, or visit
www.hp.com/support/. Before calling
HP, have the following information ready: the product name and serial number, the date of purchase,
and a description of the problem.
Software utilities, drivers, and electronic information
www.hp.com/go/LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software
The Web page for the drivers is in English, but you can download the drivers themselves in several
languages.
HP direct ordering for accessories or supplies
●
United States:
www.hp.com/sbso/product/supplies.
●
Canada:
www.hp.ca/catalog/supplies
●
Europe:
www.hp.com/supplies
●
Asia-Pacific:
www.hp.com/paper/
To order genuine HP parts or accessories, go to the HP Parts Store at
www.hp.com/buy/parts (U.S. and
Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region. See
the flyer that shipped in the box with the device.
HP service agreements
Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP
SupportPack and Carepaq
TM
Services Web site at www.hpexpress-services.com/10467a.
For extended service, call 1-800-446-0522.
212 Appendix B Service and support ENWW