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HP Omnibook XT6050, XT/VT6200 Troubleshooting and Diagnostics 3-7
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Does not boot from
CD in CD/DVD
drive module
Make sure CD is bootable.
Use BIOS Setup to check
default boot order.
Restart notebook.
CD/DVD drive
module.
Motherboard.
Sluggish startup or
shutdown.
Use Tools tab in disk’s
Properties sheet to check
hard disk. Use Disk
Defragmenter to optimize
hard disk.
Delete temporary and
unneeded files.
Hard drive.
Does not boot into
POST.
Try removing wireless mini-
PCI card.
Mini-PCI card. Replace mini-PCI card.
Error message
such as “Invalid
system disk” or
“Auto IDE error”.
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Hard drive contacts.
Hard drive.
If unit boots from floppy drive,
check for corrupt files on
hard drive, use
Recovery
CDs
to reinstall factory
software onto hard drive,
replace hard drive.
Password forgotten. Verify proper ownership, then
follow removal procedure
with owner and record
appropriate data—see page
5-1.
User must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
Power
No power. Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
AC adapter.
Battery.
Motherboard.
Turns off
immediately after
turning on.
Battery may be extremely
low. Plug in AC adapter,
insert charged battery, or
plug in secondary battery
module (OB XT/VT6200).
Battery.
Does not run on
battery; empty
battery indication.
Check battery and contacts.
Try another battery if
available.
Battery or contacts.
Motherboard.
Beeps repeatedly. Notebook beeps repeatedly
when battery is low. Connect
AC adapter or replace
battery.
Battery.
Battery does not
charge.
Make sure AC adapter is
connected properly and
battery installed properly.
Check battery contacts. If
available, try another battery
and AC adapter.
Move notebook away from
any nearby heat source.
Unplug AC adapter and allow
battery to cool. Check for
blocked air vents.
Battery or contacts.
AC adapter.
Motherboard.
Heatsink.
Check battery and AC
adapter.
Check heatsink.