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HP Omnibook XT6050, XT/VT6200 Troubleshooting and Diagnostics 3-11
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Files corrupted. Run virus scan program.
Check hard disk using Tools
tab in disk’s Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use
Recovery CDs
to
reformat hard disk and
reinstall factory software.
Disk capacity less
than normal.
Check hard disk using Tools
tab in disk’s Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use
Recovery CDs
to
reformat hard disk and
reinstall factory software.
Hard drive.
Disk’s reported
capacity is less
than actual size.
Hard disk allocates space to
diagnostic software. This
space is unavailable for other
uses, and not included in
hard disk capacity reported
by Windows.
Floppy drive
General problems. Make sure floppy drive
module is installed and
connected correctly.
Try alternate connection (with
or without floppy cable).
Use BIOS Setup to make
sure FDD controller is
enabled.
Floppy drive module
or contacts.
External floppy drive
cable.
Motherboard.
Floppy drive does
not work as 3-mode
drive.
3-mode drive not supported
when drive is connected to
dock.
External floppy drive
cable.
Floppy drive module.
CD/DVD drive
module
Particular CD or
DVD not playing
properly.
Check disk for proper
insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write
quality may vary for other
media.
Cannot read any
CD or DVD.
Restart notebook.
Make sure CD/DVD drive
module is inserted properly.
CD/DVD drive
module.
DVD movie stops
playing.
DVD may be double-sided.
Movie may be paused. Press
Play button.