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3-16 Troubleshooting and Diagnostics HP Omnibook XT6050, XT/VT6200
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Wireless
General problems. Check TCP/IP setup in
Control Panel.
Check SSID, channel, and
encryption settings: click
wireless link icon in taskbar
and select Advanced
Configuration.
Mini-PCI card #1.
Rear antenna PCA.
Front antenna PCA.
Motherboard.
Make sure all cables are
properly connected to mini-
PCI card #1 and
motherboard. Check for
damaged coaxial cables or
connectors.
One-Touch buttons
Buttons not working
properly.
Make sure correct
applications are associated
with buttons in One-Touch
tab of Keyboard in Control
Panels.
Keyboard cover.
Display interface
PCA.
Motherboard.
On-screen display
does not appear
when button is
pressed.
Make sure Onscreen Display
is enabled in One-Touch tab
of Keyboard in Control
Panels.
PCMCIA
General problems. Restart notebook.
Try card in another computer
or other device.
If card requires an IRQ, make
sure one is available.
In Device Manager, refresh
device list and check for
conflicts.
Check HP Notebook web site
for installation instructions
(page vi).
When using PC card in
docking system, insert or
remove card while system is
turned on.
Download current drivers
from card manufacturer’s
web site.
PCMCIA socket.
Motherboard.
Using a flashlight, look for
bent pins inside the PCMCIA
socket.
Replace PCMCIA socket;
replace motherboard.
AC adapter
Does not power
notebook.
Try another AC adapter, if
available.
AC adapter.
Motherboard.
AC adapter cannot be
repaired and must be
replaced.
Motherboard
Evidence of spilled
liquid.
Declared to be caused by
customer abuse.
Bent or broken
connectors, or burnt
component.
Declared to be caused by
customer abuse.
Motherboard
cracked.
Declared to be caused by
customer abuse.