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Technology Code ID) Troubleshooting and Diagnostics 3-5
Suggestions for Troubleshooting
Table 3-1. Scope of Diagnostic Tools
Function e-DiagTools Power-on self-test Sycard PCCtest 450 BIOS
Bootup
Tests Configures
Processor
Tests Tests
Memory
Tests Tests
Fan
Tests
Batteries
Tests (CMOS battery
only)
<F6> at boot to calibrate
Display
Tests
Hard disk
Tests Tests
Keyboard
Tests Tests
Parallel
Tests
LAN
Tests
Modem
Tests
PCMCIA/
PC Cardbus
Tests Tests
†
CD/DVD drive
Tests Tests (with boot CD)
†
Use an appropriate external device to exercise the port. See the help text for the tests.
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in
the following table to help find the problem.
Table 3-2. Troubleshooting Suggestions
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
To help determine likely causes, check to see what replaceable modules are involved in the system function and
what roles they play. See Figure 1-8 on page 1-14 and Table 1-6 on page 1-15.
Startup
Does not boot on
battery, but boots
on AC.
Make sure battery is properly
installed and fully charged.
Check battery contacts. If
available, try another battery.
Battery or contacts.
Motherboard.
Does not boot from
CD in CD/DVD
drive.
Make sure CD is bootable.
Use BIOS configuration utility
to check boot order.
Restart notebook.
CD/DVD drive.
Motherboard.
Sluggish startup or
shutdown.
Check disk using Tools tab in
disk’s Properties sheet, and
use Disk Defragmenter to
optimize hard drive.
Delete temporary and
unneeded files.
Hard drive. Use suggestions shown at
left.