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3-16 Troubleshooting and Diagnostics Technology Code ID)
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Modem isn’t
detected.
Check modem setup in
Control Panel. Check COM
port.
Open Device Manager. If
modem is disabled, enable it.
If conflict exists, try disabling
another device.
If running fax software using
fax Class 2, try Class 1.
Mini-PCI card.
Motherboard.
Modem connects,
but transferred data
is bad.
Verify settings in Control
Panel. Make sure parity,
speed, word length, and stop
bits match on sending and
receiving modems.
Disable error correction and
data compression.
Mini-PCI card.
Modem doesn’t fax. If using fax Class 2 in fax
software, try Class 1.
Close any other
communications programs.
If faxing by printing from
application, make sure fax
printer is selected.
Turn off power management
features temporarily.
General problems. If PC card modem is not
working, disable internal
modem in Control Panel.
Download latest modem
driver from technical support
area of HP Notebook Web
site (see page vi).
Mini-PCI card.
Motherboard.
One-Touch button
problems
Buttons not working
properly.
Make sure correct
applications are associated
with buttons in One-Touch
tab of Keyboard in Control
Panels.
Keyboard cover.
Keyboard cover PCA.
Motherboard.
On-screen display
does not appear
when button is
pressed.
Make sure Onscreen Display
is enabled in One-Touch tab
of Keyboard in Control
Panels.
Printing
Printer doesn’t print Make sure printer is on.
Make sure printer cable is
securely attached at both
ends.
Make sure cable or cable
adapter is appropriate for
printer type.
Use print troubleshooter in
Windows Help.
Cable.
Motherboard.