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3-12 Troubleshooting and Diagnostics Technology Code ID)
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
“System Error:
Unable to read
drive” message.
Make sure disk is clean,
undamaged, and inserted
correctly. Clean with soft
cloth or replace as needed.
Wait 5 to 10 seconds after
closing tray before pressing
Play.
Restart notebook.
Make sure CD/DVD drive is
installed properly.
CD/DVD drive.
Motherboard.
DVD doesn’t play
with two displays
Before starting DVD player,
press Fn+F5 to switch to one
display. You cannot switch
displays once DVD player is
started.
If using both displays, DVD
image will not appear on any
display set up as
“secondary”. Open Display in
Control Panel, click
Advanced on Settings tab,
and change settings.
Problems with
display resolution or
color when playing
DVDs
Set resolution or color depth
before starting DVD player.
You cannot change these
once DVD player is started.
Some combinations of color
depth and resolution not
supported in DVD playback.
If needed, reduce color depth
or display resolution.
No DVD or CD-RW
software on
notebook
CD/DVD drive module may
not have been properly
installed first time notebook
was booted. Make sure drive
is correctly installed, and use
Recovery CDs to reinstall
factory software.
All DVD play is
erratic
Some DVDs include software
called “PC Friendly”. This
software can cause errors or
erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Keyboard
Some or all keys do
not work properly.
Try reinserting ribbon cable
in connector on motherboard.
Keyboard.
Motherboard.
External keyboard
does not work.
Check connections. External keyboard.
Motherboard.
Embedded numeric
keypad does not
work.
Press Fn+F8 to activate
numeric keypad, and Lock
key to turn on number lock.
Avoid touching touch pad
while booting or resuming.
Keyboard.
Motherboard.