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Technology Code ID) Troubleshooting and Diagnostics 3-13
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Touch pad
General problems. Restart notebook.
Press and hold power button
four seconds to reset
notebook.
Avoid touching touch pad
while booting or resuming.
Check settings in Control
Panel.
Top case.
Motherboard.
Click button does
not work.
Top case.
Motherboard.
Memory
Out of memory
error.
Make sure C drive is not
running out of free space.
Use memory troubleshooter
in Windows Help.
Not all third-party memory
cards have been tested for
use with notebook. Check HP
Notebook Web site for list of
approved memory cards.
SDRAM module.
Memory doesn’t
increase after
adding SDRAM
Use only PC133 or higher
SDRAM modules.
SDRAM module.
Audio
No sound is
audible.
Increase sound volume.
Make sure sound is enabled
(software controls).
Check for sound resource
conflicts in Device Manager.
Sound may not operate
properly in MS-DOS mode.
Check speaker cable
connections.
Speakers.
Motherboard.
Check operation using
headphones or external
speakers.
Built-in microphone
does not record.
Check software controls for
recording sound.
Make sure display assembly
is connected properly.
Display assembly.
Motherboard.
Check operation using
external microphone.
Feedback from
speakers.
Reduce sound volume.
In Volume Control, click
Options, Properties, select
Playback, and enable
microphone. Then make sure
microphone is muted.
PC card detection
beep at startup is
loud and cannot be
adjusted.
Download latest audio driver
from technical support area
of HP Notebook Web site
(see page vi).