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Technology Code ID) Troubleshooting and Diagnostics 3-11
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Files are corrupted. Run virus scan program.
Check disk using Tools tab in
disk’s Properties sheet.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Use suggestions shown at
left.
Disk capacity is
less than normal.
Check disk using Tools tab in
disk’s Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Hard drive. Use suggestions shown at
left.
Disk’s reported
capacity is less
than actual size
Hard disk allocates space to
diagnostic software. This
space is unavailable for other
uses, and not included hard
disk capacity reported by
Windows.
CD/DVD drive
Particular CD or
DVD not playing
properly.
Check disk for proper
insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write
quality may vary for other
media.
Cannot read any
CD or DVD.
Restart the notebook.
Make sure the CD/DVD drive
is inserted properly.
CD/DVD drive.
DVD movie stops
playing.
DVD may be double-sided.
Movie may be paused. Press
Play button.
Region Code error. DVDs contain embedded
regional codes that prevent
them from playing outside
the region in which they are
sold. This error occurs when
trying to play DVD intended
for different region.
Important: most DVD drives
allow region code to be
changed only a limited
number of times (usually no
more than four). When this
limit is reached, the last
change is hard-coded on the
DVD drive, and is permanent.
Refer to the DVD player
software help for details.
HP warranty does not cover
expense of correcting this
situation.