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3-14 Troubleshooting and Diagnostics Technology Code ID)
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Parallel/USB
General problems. Check connections.
Restart notebook.
Check port settings in Device
Manager.
Check settings in Control
Panel.
Use troubleshooters in
Windows Help.
For USB: contact device
vendor and HP Notebook
Web site (see page vi) for
latest USB drivers.
For USB: if the device is
powered by the USB port, try
the other port.
Parallel/USB device.
Motherboard.
Use loop-back connector
when testing parallel port—
see page 3-24.
Does not boot from
external USB floppy
drive.
Make sure floppy disk is
bootable.
Make sure floppy drive is
connected correctly.
Use BIOS configuration utility
to check boot order.
Floppy drive.
Motherboard.
Modem
Modem will not
connect at 56K.
Verify that host modem
supports 56K (V.90)
connection speed.
Try connecting later in case
line quality or other external
factor is cause of problem.
Modem doesn’t dial
or no dial tone.
Check all cables and
connections.
Connect a standard
telephone to the phone line
and make sure the line is
working.
Try another telephone line,
preferably one used for a fax
machine or modem.
If you’re in a foreign country,
the dial tone may not be
recognized by the modem. In
Control Panel, disable option
that waits for dial tone.
Phone message recording
services provided by phone
companies use “broken dial
tone” to indicate waiting
message. This can prevent
notebook from detecting dial
tone.
Mini-PCI card.
Motherboard.