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Chapter 5 — Troubleshoot and Maintain the Computer
56 Thor CV31 Vehicle-Mount Computer User Manual
How to Troubleshoot the Computer
These troubleshooting tables may help you fix some common problems
you may experience with your computer.
Wi-Fi Connection Problems
Use this section to find possible solutions to Wi-Fi connection problems.
Note: If you send the computer in for service, it is your responsibility to
save the computer data and its configuration. Honeywell only ensures
that the hardware matches the original configuration when repairing or
replacing the computer.
Wi-Fi Connection Problems and Possible Solutions
Problem Possible Solution
When you turn on the
computer after it was
suspended for 10 to 15
minutes or longer, the
computer can no longer send
or receive messages over the
network.
The host PC may have deactivated or lost
the current terminal emulation session. In
a TCP/IP direct connect network, turn off
the “Keep Alive” message from host PC
to maintain the TCP session while the
computer is suspended.
The computer is connected to
the network, and you move to
a new site to collect data.
Now, your computer is not
connected to the network.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out
of range is transmitted over the network.
The computer appears to be
connected to the network, but
you cannot establish a
terminal emulation session
with the host PC.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out
of range is transmitted over the network.
The computer appears to be
connected to the network, but
the host PC is not receiving
any information from the
computer.
There may be a problem with the
connection between the access point and
the host PC. Check with network
administrator or use your access point
user manual.