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28 ThurayaIP Satellite Modem User Guide
Troubleshooting
This section details the following:
Some general hardware and software problems you may encounter
in the installation and operation of ThurayaIP along with the
possible source of these problems and how to correct them.
System fault codes and descriptions reported to you by ThurayaIP on
the wMMI screens, along with their possible causes and solutions.
If unable to correct a problem please contact the ThurayaIP dealer
you purchased the unit from.
General Troubleshooting
Problem Possible Cause Action
ThurayaIP will not
switch on, or will
not stay on when
under battery
power.
Battery needs
recharging.
Charge the battery. Check
Battery Light or wMMI screen for
battery charging indication.
The battery is not
inserted properly.
Remove and reinsert the battery.
Make sure the battery cable
connector is latched.
The battery
contacts are dirty or
damaged.
Check the battery connector
contacts. Clean them if
necessary. If you find any
damage, replace battery.
The Modem was
reset while under
battery power
When the Modem is reset while
under battery power (no AC
Mains connected), you must turn it
back on manually. This is a normal
operation for the Modem.
SIM card error.
SIM card or SIM
card contacts may
be damaged.
Visually inspect the SIM card and
SIM card contacts and return SIM
card to your Service Provider if it is
damaged.
SIM card may not
be present.
Remove the battery door and
verify that the SIM card is present.
SIM card may be
inserted incorrectly.
Remove the SIM card and make
sure that it is inserted according to
the instructions in the User Guide.