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36 ThurayaIP Satellite Modem User Guide
Number and
Description
Cause Solution
14 Network connection
failure - User
authorisation failed.
Please contact your
Service Provider.
Network
connection
failure because
the user is not
authorised for
service.
Contact your Service Provider to
regain authorised service. Your
Service Provider should check
the subscription entries in the
Home Location Registry.
15 Network connection
failure – Service option
not supported. Please
contact your Service
Provider.
Network
connection
failure because
the service option
is not supported.
Contact your Service Provider to
regain authorised service. The
Service Provider should check
the subscription entries in the
Home Location Registry.
16 Network connection
failure - Service option
not subscribed. Please
contact your Service
Provider.
Network
connection
failure because
user was not
subscribed to the
service option.
Contact your Service Provider to
regain authorised service. The
Service Provider should check
the subscription entries in the
Home Location Registry.
17 Network connection
failure - N-SAPI has already
been used. Power down
and try again.
Network
connection
failure because
network assigned
an N-SAPI that is
already being
used.
Power down ThurayaIP and try
again. If the problem continues,
contact your Service Provider.
18 Network connection
failure – Regular PDP
deactivation by
network. Power down
and try again.
The connection
was deactivated
by the Network.
Power down ThurayaIP and try
again. If the problem continues,
contact your Service Provider.
19 Network connection
failure - SM network
failure. Power down
and try again.
Connection
failure due to the
network Session
Manager (SM).
Power down ThurayaIP and try
again. If the problem continues,
contact your Service Provider.