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34 ThurayaIP Satellite Modem User Guide
Number and
Description
Cause Solution
3 SIM card access has
been blocked. Please
contact your Service
Provider.
Failure to access the
SIM card due to too
many failed
attempts with an
invalid PIN.
This occurs after 3 failed
attempts to enter the PIN. The
SIM card is locked. Enter the PUK
to unlock the SIM card.
4 SIM card has been
improperly changed
during an active
session. Power down
and try again.
You replaced a
SIM card with
another after the
Modem was
turned on.
The SIM card must be replaced
when the unit is turned off.
Make sure the unit is turned off
before replacing the SIM.
5 SIM card is not
responding. Power
down and try again.
Hardware failure
to access the SIM
card.
Power down ThurayaIP and try
again.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your Service Provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with a
dry cloth.
If problem continues, replace SIM
card with a known good SIM card. If
problem persists, return the unit to
your Service Provider for service.
6 A required data field
is missing from the SIM
card. Please contact
your Service Provider.
Absence of a
required data
field on the SIM
card.
SIM card was incorrectly
programmed and is missing one or
more required fields. The SIM card
must be replaced by another from
your Service Provider.
7 This subscriber is not
allowed to connect to
the network. Please
contact your Service
Provider.
Network
connection
failure because
the user is not
allowed to
connect to the
Network.
Your authorisation has been
removed by your Service
Provider (SIM card IMSI is not
authorised). Contact your
Service Provider to regain
service.