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ThurayaIP Satellite Modem User Guide 31
Problem Possible Cause Action
The antenna may
not be pointed
properly.
Turn ThurayaIP off and then back
on again, and attempt antenna
pointing again to improve the
signal strength. You may need to
reposition ThurayaIP, verifying that
there are no obstructions blocking
the satellite signal and that the
Modem has a clear view of the
sky in the direction of the satellite.
The Modem
network settings
may not be
correctly
configured.
Refer to the network settings
supplied by your Service Provider.
If the DNS Host settings are
changed, the PC must be
rebooted.
The browser may
not be correctly
configured.
For Netscape, go to Advanced
Preferences and select ‘Direct
connection to the Internet.’
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled ‘Use a
proxy server for your LAN.’
YOU MAY NEED TO RECHECK THIS
BOX UPON RETURNING TO YOUR
OTHER INTERNET CONNECTION.
No network access
or poor network
performance.
Interference from
other satellite
mobile terminals.
If you are near another satellite
mobile terminal, switch the other
satellite mobile terminal off or
move as far away as possible to
avoid interference.
The battery will not
charge
.
The battery is
defective.
Replace the battery. After several
years of average use, a gradual
decline may be expected.
The battery
contacts are dirty or
damaged.
Check the battery connector
contacts. Clean them if
necessary. If the battery is
damaged, replace it.