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ThurayaIP Satellite Modem User Guide 33
Status Codes
Number and
Description
Cause Solution
1 SIM card is not
installed. Power down,
install SIM card properly
and try again.
Absence or
incorrect
installation of the
SIM card.
SIM card may not be present.
Remove the battery cover and
verify that the SIM card is present.
SIM card may be inserted
incorrectly. Remove SIM card and
make sure it is inserted according to
the instructions in the User Guide.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your Service Provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with a
dry cloth.
If problem continues, replace SIM
card with a known good SIM card. If
problem persists, return the unit to
your Service Provider for service.
2 SIM card read/write
error. Power down and
try again.
Failure to read
from or write to
the SIM card.
Power down ThurayaIP and try
again.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your Service Provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with a
dry cloth.
If the problem continues, replace
SIM card with a known good SIM
card. If the problem persists, return
the unit to your Service Provider for
service.