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Table 5. Engine troubleshooting symptoms and suggested actions (continued)
Device/Problem Symptom Suggested action
A serial device does not
work.
Verify that:
1. The device is compatible with the appliance.
2. The serial port is enabled and is assigned a unique address.
3. Make sure that the device is not connected to the
management port C.
Note: The management C connector is the same as a serial
port connector, but it is used only by the ISMP, and is not
available for use by the operating system. This port does not
appear in the Configuration/Setup Utility program menus; it
can be configured using Netfinity Manager.
If the problem still exists, call for service.
Service processor
problems
Netfinity Service
Processor Manager
reports a general
monitor failure
Disconnect the appliance from all electrical sources, wait for 30
seconds, reconnect the appliance to the electrical sources, and
restart the appliance.
If a problem remains, call for service.
Software problem Suspected software
problem.
To determine if problems are caused by the software, verify that:
1. Four appliance has the minimum memory requirements
needed to use the software. For memory requirements, refer
to the information that comes with the software.
Note: If you have just installed an adapter or memory, you
might have a memory address conflict.
2. The software is designed to operate on your appliance.
3. Other software works on your appliance.
4. The software that you are using works on another system.
If you received any error messages when using the software
program, refer to the information that comes with the software for
a description of the messages and solutions to the problem.
If the items above are correct and the problem remains, contact
your place of purchase.
Universal Serial Bus
(USB) port problems
A USB device does not
work.
Verify that:
1. You are not trying to use a USB device during POST if you
have a standard (non-USB) keyboard attached to the
keyboard port.
Note: If a standard (non-USB) keyboard is attached to the
keyboard port, then the USB is disabled and no USB device
will work during POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
If the problem still exists, call for service.
56 NAS 200 User’s Reference