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Chapter 6. Solving problems 115
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you. This section contains information about where to go for additional information
about IBM and IBM products, what to do if you experience a problem with your
computer, and whom to call for service should it be necessary.
Getting information
Information about your IBM computer and preinstalled software, if any, is available in
the documentation that comes with your computer. That documentation includes
printed books, online books, README files, and help files. In addition, information
about IBM products is available on the World Wide Web and through the IBM
Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
Personal Computer products and support. The address for the IBM Personal
Computing home page is http://www.ibm.com/pc.
You can find support information for your IBM products, including supported
options, at http://www.ibm.com/pc/support.
If you select Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. In addition, you can
choose to receive e-mail notifications whenever new information becomes available
about your registered products.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the
recorded instructions, and the requested information will be sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
Getting help and service
If you have a problem with your computer, you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic
programs
Many computer problems can be solved without outside assistance. If you experience
a problem with your computer, the first place to start is the troubleshooting
information of your computer documentation. If you suspect a software problem, see
the documentation, including README files and online help, that comes with the
operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that you can
use to help you identify hardware problems. See the troubleshooting information of
your computer documentation for instructions on using the diagnostic programs.