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Chapter 4. Using the ServerGuide CDs 25
Additional programs included with ServerGuide
As a convenience, ServerGuide comes with additional software to assist you with the
server installation.
A variety of powerful applications are included with ServerGuide. Offerings can vary
with the different versions of the ServerGuide software. Check the application CD
labels for a list of applications, or start the Setup and Installation CD and view the
online Overview.
Error symptoms
This section provides ServerGuide error symptoms and probable solutions.
Setup and Installation
CD
Action
Setup and Installation CD
will not start.
• Ensure that the system is a supported server model with a startable (bootable) CD-
ROM drive.
• If the startup (boot) sequence settings have been altered, be sure that the CD-ROM is
first in the startup sequence.
• If more than one CD-ROM drive is installed, be sure that only one drive is set as the
primary drive. Start the CD from the primary drive.
ServeRAID program
cannot view all installed
drives or cannot install
NOS.
• Ensure that there are no duplicate SCSI IDs or IRQ assignments.
• Ensure that the hard disk drive is connected properly.
The operating system
installation program
continuously loops.
Free up more space on the hard disk.
ServerGuide will not
start your NOS CD.
Ensure that the NOS CD is supported by ServerGuide. See the Setup and Installation CD label
for a list of supported NOS versions.
Cannot install NOS. Ensure that the NOS is supported on your server. If the NOS is supported, either there is no
logical drive defined (ServeRAID systems) or the ServerGuide System Partition is not
present. Run the ServerGuide setup and configuration program and ensure that the setup is
complete.
System Updates and
Applications CD
Action
Get "time out" or
"Unknown host" errors.
Ensure that you have access to the Internet through FTP directly.