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Table 12. Codes for Error Conditions and Informational Messages for the Ultrium Internal Tape
Drive (continued). The single-character display clears if you power-off the drive.
Code Cause and Action
1 Cooling problem. The tape drive detected that the recommended operating temperature was
exceeded. Perform the following action:
1. If a fan is present in the enclosure, ensure that it is rotating and is quiet. If not, replace the fan
(for instructions about replacing the fan, see your enclosure’s documentation or reverse the
steps in “Step 3. Install the Cooling Fan Assembly (Optional)” on page 11).
2. Remove any blockage that prevents air from flowing freely through the tape drive.
3. Ensure that the operating temperature and airflow is within the specified range (see “Chapter 2.
Specifications” on page 7).
4. If the operating temperature is within the specified range and the problem persists, replace the
tape drive.
The error code clears when you power-off the tape drive or place it in maintenance mode.
2 Power problem. The tape drive detected that the externally supplied power is either approaching
the specified voltage limits (the drive is still operating) or is outside the specified voltage limits (the
drive is not operating). Perform the following action:
1. Ensure that the power connector is properly seated.
2. Ensure that the proper dc voltages are being applied within the tolerances allowed (see
“Chapter 2. Specifications” on page 7).
3. If the proper voltages are being applied but the problem persists, replace the tape drive.
The error code clears when you power-off the tape drive or place it in maintenance mode.
3 Firmware problem. The tape drive determined that a firmware error occurred. Perform the following
action:
1. Collect a drive dump from one of the following:
Note: Do not force a new dump; the tape drive has already created one.
v Server’s SCSI or Fibre Channel interface by using a device driver utility or system tool (for
instructions about reading a drive dump from tape, visit the Web at
http://www.ibm.com/storage/storagesmart/lto)
v Enclosure (refer to the procedures for reading a drive dump in your enclosure’s
documentation)
v Ultrium Tape Drive (to read a drive dump, use Function Code 5 in Table 7 on page 29)
2. Power the tape drive off and on, then retry the operation that produced the error.
3. If the problem persists, download new firmware and retry the operation.
4. If the problem persists, send the drive dump that you collected in step 1 to your nearest
Customer Assistance Center (see “Getting Help” on page 90).
The error code clears when you power-off the tape drive or place it in maintenance mode.
54 IBM Ultrium Internal Tape Drive
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