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Table 12. Codes for Error Conditions and Informational Messages for the Ultrium Internal Tape
Drive (continued). The single-character display clears if you power-off the drive.
Code Cause and Action
4 Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware
failure occurred. Perform the following action:
1. Collect a drive dump from one of the following:
Note: Do not force a new dump; one already exists.
v Server’s SCSI or Fibre Channel interface by using a device driver utility or system tool (for
instructions about reading a drive dump from tape, visit the Web at
http://www.ibm.com/storage/storagesmart/lto)
v Enclosure (refer to the procedures for reading a drive dump in your enclosure’s
documentation)
v Ultrium Tape Drive (to read a drive dump, use Function Code 5 in Table 7 on page 29)
2. Power the tape drive off and on, then retry the operation that produced the error. The error
code clears when you power-off the tape drive or place it in maintenance mode.
3. If the problem persists, download new firmware and retry the operation; if new firmware is not
available, replace the tape drive.
5 Tape drive hardware problem. The drive determined that a tape path or read/write error occurred.
To prevent damage to the drive or tape, the drive will not allow you to insert a cartridge if the
current cartridge was successfully ejected. If the problem persists, replace the tape drive. The error
code may clear when you cycle power to the tape drive or place it in maintenance mode.
Chapter 6. Resolving Problems 55
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