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Problems and Possible Solutions
72 Interphase Corporation
Problems and Possible Solutions
Problem Possible Solution(s)
Adapter is not
detected during
software
installation
This problem occurs if the system does not detect the
adapter after the setup program copies driver files to
the installation directory. (That is, the cards list is
empty on the WAN Adapter Setup dialog, as described
on page 33 of Installing the Software.)
When a message tells you to add a card:
1. Click OK.
2. Install (or reinstall) the adapter, as instructed in
Installing the Hardware on page 7.
3. If the WAN Adapter Setup still cannot detect the
adapter, see Computer does not boot up or Host
adapter not found on page 73.
When the adapter is installed, continue as follows:
1. From the Start menu, select Programs, then
INTERPHASE WAN Adapters, and then WAN
Setup.
2. Click Add on the main dialog, and do the following,
(as instructed in Installing the Software):
a. Configure the adapter’s ISDN ports, as described
in step 9 on page 35.
b. Start the WAN and RAS support software
installation as described in steps 1 through 6,
starting on page 28.
c. Complete the steps described in Setting up RAS
Support Properties on page 36, Setting Up ISDN
B Channels as RAS Ports on page 38, and
Checking the ISDN Line with LoopTest on
page 43.