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Chapter 7: Troubleshooting
iSPAN PRI PCI ISDN Users Guide 73
Computer does
not boot up or
Host adapter not
found
Your PCI bus automatically configures the hardware
resources used by the adapter. Therefore, a resource
conflict (address or IRQ) is probably not the problem.
To resolve the problem:
1. Check to see whether the adapter is properly seated
in the PCI slot.
2. Try a different PCI slot.
3. Contact Interphase Technical Service.
LoopTest failed 1. Check the cable connection between the adapter and
the ISDN network.
2. Check that the ISDN switch type configured for the
adapter matches the switch the adapter is using.
3. Check the phone number.
4. For more detailed information, see Understanding
LoopTest Messages on page 94.
RAS Dial-out
failed
The following possible solutions assume a successful
LoopTest. (If you do not know how to check the
following items, see Index of Common Tasks on
page 115.)
1. Check to see whether at least one ISDN RAS port is
configured to make outgoing calls.
2. Check that the protocol(s) used by the remote user
(IP, IPX/SPX, or NetBEUI) are configured in RAS
dial-out protocols.
3. Check your user ID and password.
4. Use SynWatch to see if an ISDN connection
problem exists. (Does SynWatch see the ISDN call
in progress? Is this call accepted by the remote
system?)
5. Use SynWatch to see if a PPP negotiation problem
exists.
Problem Possible Solution(s)