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Troubleshooting
12-10 July 1998
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12.6 NT Installations
1. Check initial steps listed in this troubleshooting section to verify
printer and parameters and connectivity.
2. On NT systems, you may encounter corruption of data when printing
Þles over 5 Mbytes. Color bands may appear across the printed
image. This condition can be corrected by setting up server
properties to accept the entire print job before passing the Þle on to
the printer. For Windows NT 3.51 for workstations and servers ÒJob
Prints While SpoolingÓ must be deselected. For Windows NT 4.0 for
workstations and servers ÒStart Printing After Last Page SpooledÓ
must be selected.
3. Some systems such as Windows NT come with Kodak drivers
provided by Microsoft. If you use these drivers, you may encounter
problems. Be sure to install drivers provided by Kodak. When in
doubt, refer to the Kodak web site for availability and the latest
versions of drivers. Refer to ÒGetting HelpÓ for information on how to
access the Kodak web site.
4. You may encounter problems if you install drivers on remote
workstations by downloading them from an NT server. We
recommend that you install the printer driver and/or the export
module on each server and workstation on your network. When you
set up the servers for sharing, install only the software relevant to the
operating system for the server.
5. If you are setting up an NT ÒAppleTalkÓ printer or queue, it will only
work for PostScript mode printing from Windows. Exporting Þles to
Kodak printers in ÒRasterÓ mode via AppleTalk protocol is possible
only with Macintosh platforms.
6. If you are setting up an NT ÒAppleTalkÓ printer or queue and
ÒCaptureÓ the printer, Macintosh users will no longer see the printer
advertized by its ÒAppleTalk NameÓ. You should verify, however, that
they can see and select the printer by its ÒNT AppleTalk Queue
NameÓ.