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MSS User Guide 6: Troubleshooting
6-6
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable
to fix the error, you may:
Check our online knowledge base at www.lantronix.com/support.com
E-mail us at support@lantronix.com
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday
excluding holidays.
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
Technical Support Europe, Middle East, and Africa
Phone: +49 (0) 89 31787-817
E-mail: eu_techsupp@lantronix.com
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix MSS model number
Lantronix MSS serial number
Software version (use the Show Server command to display)
Network configuration, including the information from a Netstat command
Description of the problem
Debug report (stack dump), if applicable
Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem).