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MSS User Guide A: Compliance and Warranty Information
8-2
Warranty
Lantronix warrants each Lantronix product to be free from defects in material and
workmanship for a period of ONE YEAR. During this period, if a customer is
unable to resolve a product problem with Lantronix Technical Support, a Return
Material Authorization (RMA) will be issued. Following receipt of a RMA number,
the customer shall return the product to Lantronix, freight prepaid. Upon
verification of warranty, Lantronix will -- at its option -- repair or replace the
product and return it to the customer freight prepaid. If the product is not under
warranty, the customer may have Lantronix repair the unit on a fee basis or
return it. No services are handled at the customer's site under this warranty. This
warranty is voided if the customer uses the product in an unauthorized or
improper way, or in an environment for which it was not designed.
Lantronix warrants the media containing its software product to be free from
defects and warrants that the software will operate substantially according to
Lantronix specifications for a period of 60 DAYS after the date of shipment. The
customer will ship defective media to Lantronix. Lantronix will ship the
replacement media to the customer.
In no event will Lantronix be responsible to the user in contract, in tort (including
negligence), strict liability or otherwise for any special, indirect, incidental or
consequential damage or loss of equipment, plant or power system, cost of
capital, loss of profits or revenues, cost of replacement power, additional
expenses in the use of existing software, hardware, equipment or facilities, or
claims against the user by its employees or customers resulting from the use of
the information, recommendations, descriptions and safety notations supplied by
Lantronix. Lantronix liability is limited (at its election) to:
Refund of buyer's purchase price for such affected products (without
interest).
Repair or replacement of such products, provided that the buyer follows
the above procedures.
There are no understandings, agreements, representations or warranties,
expressed or implied, including warranties of merchantability or fitness for a
particular purpose, other than those specifically set out above or by any existing
contract between the parties. Any such contract states the entire obligation of
Lantronix. The contents of this document shall not become part of or modify any
prior or existing agreement, commitment or relationship.
For details on the Lantronix warranty replacement policy, go to our web site at
http://www.lantronix.com/support/warranty/index.html