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76 Appendix A: Troubleshooting
Troubleshooting
If you have problems using your Matrox Meteor-II board, please
try the following:
■ Check for disconnected power cords.
■ Read the Common problems and solutions section in this
chapter.
If your problem is not addressed in this chapter or if the
solutions suggested don’t work for you, contact your local
Matrox representative, Matrox Sales Office, or the Matrox
Imaging Customer Support Group.
Common problems and solutions
Installation Problems
☛ PC/104-Plus module cannot be stacked
■ If you cannot stack your PC/104-Plus module, check the
connectors of the board in the stack and determine if any of
the PCI connector’s holes are filled. If this is the case, cut the
corresponding pins on your board. See the section, Installing
Matrox Meteor-II for PC/104-Plus in Chapter 2.
■ If your computer has PC/104 modules, you must re-stack
them so the PC/104 modules are on top of PC/104-Plus
modules. Be sure to reset the rotary switches for your new
stack configuration.
☛ Board service fails to start
This could happen due to the following two reasons:
■ The MIL Matrox Meteor-II drivers are not installed correctly.
❐ When the board fails to start under Windows NT, your
computer will prompt you to go to the Event Viewer utility
to identify the device that was unable to start. Click the
Devices icon in the Control Panel. In the Devices dialog
box, find your Matrox frame grabber in the presented list.